Refund policy

RETURNS

Returns are accepted within 14 days of receipt of your order.

In order to be returned, your item must be unused and in the original condition in which you received it. It must be in its original packaging, unwashed and unworn.

Certain types of merchandise may not be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be granted: (where applicable)
* Books showing signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery.

Refunds (where applicable)

In the event of a refund request, return shipping costs are at the buyer's expense and will be deducted from the total price of the item.

Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.

If approved, your refund will be processed and your original credit card or payment method will be credited.

Exchanges (where applicable)

In the event of an exchange, the cost of returning and re-sending the new order is entirely free of charge.

Delivery times

Once we have received your return, your refund will be processed within a maximum of 10 to 15 days.
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, please contact us at contact@sutur.fr.

For an exchange, the delay will be 8 days.

An e-mail will be sent to you for follow-up.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them, and they will know that you have returned their gift.